Last Updated: 11/1/25

Ace Fire LA (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, contact us, or use our services. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name

• Phone number

• Email address

• Property or business information

• Service details related to fire protection, inspections, and Regulation 4 testing

Automatically Collected Information

• IP address

• Browser type

• Pages visited

• Device information

• Cookies and tracking tools

2. How We Use Your Information

We use your information for legitimate business purposes, including:

Service Communication

• Scheduling fire protection services

• Sending inspection updates

• Delivering price quotes and proposals

• Providing reminders about invoices, appointments, or required safety testing

Text Messages (SMS)

By submitting your information through our website or forms, you consent to receiving SMS messages related to:

• Appointment reminders

• Service updates

• Regulation 4 test notifications

• Quotes and invoices

Message and data rates may apply. You can opt out anytime by replying STOP.

AI Voice Agents & Voicemail

We use AI-powered voice technology to:

• Make automated voicemail reminders

• Deliver invoice and quote reminders

• Provide general service notifications

• Answer incoming calls when our team is unavailable

These AI agents act on behalf of Ace Fire LA and use your information only to complete service-related tasks.

Call Recording

Phone calls (including calls handled by our AI system) may be recorded for quality assurance, training, and documentation purposes.

3. Sharing of Information

We do not sell your personal information.

We may share your information with trusted third parties only when necessary, such as:

• Service providers assisting with scheduling, invoicing, or communication

• AI voice and messaging platforms (e.g., automated call systems, SMS platforms)

• Payment processors

• Compliance and security partners

All third parties are required to protect your information and use it only for service-related purposes.

4. Data Security

We use administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. While no system is completely secure, we take all reasonable steps to protect your data.

5. Your Choices

You may:

• Opt out of text messages by replying STOP

• Request that we update or delete your contact information

• Ask questions about how your data is used

To make a request, contact us at:
(818) 739-9849
info@acefirela.com

6. Children’s Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect information from children.

7. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date.

8. Contact Us

For questions about this Privacy Policy or your data, please contact:
Ace Fire LA
North Hills, CA
Phone: (818) 739-9849
Website: acefirela.com