Terms of Services

Last updated: 11/1/2025

Welcome to Ace Fire LA (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, services, communications, and any related features offered by Ace Fire LA, including but not limited to fire protection services, inspections, Regulation 4 testing, maintenance, and customer support (collectively, the “Services”).

By using our website, submitting a form, calling our phone number, or engaging with any of our services, you agree to these Terms. If you do not agree, please do not use our Services.

1. Use of Services

Ace Fire LA provides professional fire protection services in compliance with local and state fire safety regulations. You agree to use our Services only for lawful purposes and in accordance with these Terms.

We reserve the right to modify, suspend, or discontinue any part of our Services without prior notice, including changes to pricing or scheduling policies.

2. Communication Consent

a. Text Messages (SMS/MMS)

By submitting your phone number through our website, contacting us by text, or communicating with us in person or by phone, you consent to receive text messages from Ace Fire LA.
These messages may include:

Appointment confirmations, reminders, or updates
Quotes or service proposals
Inspection reports and maintenance notifications
Customer support communications

Message frequency varies. Message and data rates may apply.
You can opt out at any time by replying STOP to any text message. Reply HELP for assistance.
We will honor all opt-out requests promptly.

b. AI Voice Agent Disclosure

When calling Ace Fire LA, you may interact with an AI-powered voice agent designed to assist with call routing, information gathering, and customer support. The AI agent may record or analyze calls for quality assurance, scheduling, and service improvements.

By calling or continuing to use our phone services, you consent to the use of AI-assisted technology and understand that the agent may record and process your responses to provide accurate assistance. You may request to speak directly with a live representative at any time.

3. Privacy and Data Handling

We respect your privacy. Information collected through our website, phone system, or other communications is governed by our Privacy Policy.
We do not sell or rent your personal information. Data may be securely shared with service providers or partners as necessary to deliver our Services (for example, scheduling platforms, testing systems, or communications providers).

4. Customer Responsibilities

You agree to provide accurate, current, and complete information when scheduling services or communicating with Ace Fire LA.
You are responsible for maintaining the safety and accessibility of the property where services are performed.

5. Payment Terms

Payment terms are stated on your invoices or proposals. Failure to pay on time may result in service suspension or collection actions. Late fees may apply as described in your invoice.

6. Limitation of Liability

Ace Fire LA is not liable for indirect, incidental, or consequential damages resulting from your use of our Services.
Our total liability for any claim arising from or related to these Terms will not exceed the amount paid for the specific service in question.

7. Changes to These Terms

We may update these Terms periodically to reflect changes in regulations, technology, or our operations. Updated Terms will be posted on this page with the revised effective date.
Your continued use of our Services after such updates constitutes your acceptance of the revised Terms.

8. Contact Us

If you have questions about these Terms or wish to opt out of communications, please contact us at:
Ace Fire LA
📍 Los Angeles, California
📞 (818) 739-9849
✉️ info@acefirela.com
🌐 https://acefirela.com